Legal
Cancellation & Refund Policy
Effective Date: July 30, 2026
1. Payment & Booking Fees
Where facility usage or booking fees apply, all payments made through the app must be completed using designated and approved payment gateways. If a facility is offered free of charge, monetary refunds will not apply, but slot cancellation rules still govern user account standing.
2. User-Initiated Cancellations
Refund or credit eligibility depends on when the booking is cancelled relative to the scheduled slot start time.
| Cancellation Window | Refund / Credit Eligibility |
| 24 Hours or more prior to slot start time | 100% Refund or full slot credit |
| Less than 24 Hours prior to slot start time | No Refund / Cancellation not allowed |
3. Facility-Initiated Cancellations
If a booking is canceled by the institution or app administration due to unforeseen circumstances (such as emergency facility repairs, severe weather conditions, or mandatory official campus events):
- A 100% refund or immediate slot reschedule option will be provided automatically to the affected user.
4. Refund Processing Time
Approved monetary refunds will be processed within 7 to 10 business days back to the original method of payment used during booking.
Internal app credits (if applicable) will be reflected immediately in your app profile.